£17,500pa

We are looking for bilingual English and Welsh speaking individual who want to work in an exciting, and energetic environment and have a real passion for delivering excellent customer service.

The role:

• This role will be heavily biased towards telephone work (outgoing and incoming).

• Responding and contacting warm leads generated by our website.

• Logging notes on conversations held and tracking response on a database.

• Email/Text correspondence.

• Document typing/preparation.

• Appointment organisation.

• Database administration.

• Target driven environment.

• Shift pattern (08.30 -16.30hrs & 11.00 - 19.00hrs)

Skills/Experience required:

• Confident and able to communicate clearly.

• 1 – 2 years of experience within a fast moving office environment or from a call centre environment (full training will be given on knowledge of courses available)

• Highly Computer literate.

• Excellent organisational skills

• Excellent listening and communication skill

• Good attention to detail.

• The motivation to go above-and-beyond for our customers

• A flexible approach to work, and the ability to work well as part of a dynamic team.

Job Type: Full-time,

Salary: £17,500.00 /year

MPCT Skills Assessors provide support so that learners grow in confidence and progress into their chosen careers.

The role typically involves:

• Managing a caseload of learners undertaking Essential Skills qualifications• assessing learners’ skills and discussing goals• monitoring and assessing students’ work• using techniques to manage the learning process• delivering team teaching and discrete teaching sessions (where appropriate).• maintaining records• guiding and supporting vocational instructors with the delivery of skills.

Applicants would be required to interview, assess and teach all levels of basic skills as part of a City & guilds Public Services and Sports qualification. This person will be seen as a role model by the young people.

The following qualifications and competencies are desired (training will be given):

• PTLLS, CTTLS, DTTLS. Level 3 certificate in Teaching Basic Skills (9483/9484) PGCE/Cert Ed.

• Teaching degree or qualified teacher status.

• Military or Sport knowledge/experience

• Bilingual in Welsh and English (desired)

Salary: £22,000 to £28,000pa (depending on experience and qualifications)

Any questions please email hr@mpct.co.uk.

Any questions please email hr@mpct.co.uk.